Transaction Errors
If a customer is charged twice for the same transaction, the duplicate payment will be refunded to the original payment source within 7–10 working days. Please allow the standard bank processing time for the refund to reflect in your account.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellation
You can request to cancel your order before it has been shipped.
Since we usually process and ship orders on the same day, please contact us as soon as possible after placing your order.
Once an order has been shipped, cancellation requests cannot be accepted.
Refund & Return Policy
We have a 2-day exchange policy.
Products once purchased are not eligible for return or refund, except in the following case:
If you receive a product that is damaged, defective, or in poor condition upon delivery, you can request an exchange.
In such cases, please contact our customer support within 48 hours of delivery with relevant details and clear photos of the issue.
Our team will verify the concern and arrange an exchange, as applicable.
Important Notes:
We do not offer refunds under any circumstances.
Exchanges are processed only for the same product or another size, color, or variant, subject to availability.
The product must be returned in its original condition and packaging, unused and with all tags intact.
Depending on your location and courier service, the exchange process may take a few additional days to complete.
This website is operated by:
Javitri Traditional Foods
📞 Contact No: +91 xxxxxxxxxxx
📧 Email: xxxxxxxxxxx@gmail.com
